Privacy Policy

Last updated: March 2026

1. Introduction

Syntharil ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name (first and last name)
  • Email address
  • Phone number
  • Mailing address (street, city, state, postal code, country)
  • Account credentials

Salesforce Data

When you connect your Salesforce organization, we access:

  • OAuth access and refresh tokens (encrypted at rest)
  • Salesforce organization ID and user ID
  • Metadata about your Salesforce objects (for seeding configuration)

We do not store your actual Salesforce data. We only create test records based on your configuration.

Usage Information

We automatically collect certain information when you use our Service:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and feature interactions

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Salesforce OAuth tokens are encrypted using AES-256-GCM encryption before storage
  • All data is transmitted over HTTPS/TLS
  • Database access is restricted and monitored
  • Regular security assessments and updates

5. Data Sharing

We do not sell your personal information. We may share your information:

  • With service providers who assist in operating our Service
  • To comply with legal obligations or respond to lawful requests
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request portability of your data
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at our contact page.

8. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Third-Party Services

Our Service integrates with third-party services:

  • Salesforce: When you connect your Salesforce organization, Salesforce's privacy policy applies to data within Salesforce.
  • Email Provider: We use Resend to send transactional emails.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.

14. Related Policies

The following policies are incorporated by reference and form part of this Privacy Policy: